Please message if you have any questions with regards to any item, shipping costs, or special requests.
Gift wrap & card service available, just message me with your requests.
I accept Paypal and all major credit card via Etsy's direct payment, if you're in the UK I'm also happy to accept cheques or postal orders, please message me if you wish to do this. I also am pleased to accept Etsy Gift Cards.
Items are usually dispatched on the same day, orders after 3 in the afternoon will be dispatched on the next working day.
Combined shipping costs...
It's difficult to estimate the shipping cost for combined postage, with so many items of different shapes weights and sizes. We do our best to do this, however, if we overcharge on postage costs for multiple items, we will refund the difference. Or if you prefer you can message us for a shipping quote before you buy, let us know where in the world you are and we will find the best and lowest shipping price to your destination.
Please note items with a value of over £20 will need tracking for insurance purposes.
Customs and duties....
Everyone is responsible for there own customs tax and duties.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Exchanges and refunds are a pain for everyone, if you really aren't happy with your order, contact me, my theory is that every one should be happy and that shopping should be an enjoyable and pleasing experience, and never a disappointment.
Any other question, wholesale info etc , please email me email@example.com
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, such as an alternative address, or if the item is a gift the recipient's address and gift card message.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; ( I currently do not have an emailing list or Newsletter)
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I may store and process your information through my devices all of which are password protected, I may keep your name address and email on record to for fill your order, I will then keep your name address and email on paper locked in a secure fireproof filling cabinet purely for the purposes of the Inland Revenue, who insist on invoice being kept for 4 years for proof of earning for tax purposes. I do not pass your information on to any outside agency. I simply have your name address and email, to for fill your order, and satisfy my legal obligations.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law,
I Janette Kaye am the data controller of your personal information. If you have any questions or concerns, you may contact me at jay [!at] planetutopia.co.uk Alternately, you may mail me at:
Planet Utopia, East Wheal Music, Skate Park Lane, Mount Hawke, Cornwall, TR4 8BQ
Etsy may hold information of your order with Planet Utopia, to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance.